Privacy Policy

We are committed to protecting the privacy of all our customers and associates. Should we ask you to provide certain information by which you can be identified when using our website then you can be assured that it will only be used in accordance with this privacy statement.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy. This policy might be changed or updated from time to time and you can check the bottom of this page to see when the most recent changes were made.

Definitions

  • Personal Data – any information relating to an identified or identifiable natural person.
  • Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
  • Data subject – a natural person whose Personal Data is being Processed.

Data Subject’s rights

The Data Subject has the following rights:

  • Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
  • Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
  • Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
  • Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
  • Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
  • Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
  • Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
  • Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
  • Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
  • Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
  • Right to withdraw consent – in certain circumstances you have the right withdraw any given consent for Processing of your Personal Data.

Information we collect

Information you have provided us with

  • name
  • contact information
  • billing or purchase information
  • Records of any correspondence
  • Transaction and order details

Without this information we are unable to fulfill your orders.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

How your information may be used by us

We Process your Personal Data in order to fulfill obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law.

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

We Process your Personal Data for the following purposes:

  • Provide our service to you.
  • Registering your account
  • Providing you with products and services that you have requested
  • Providing you with promotional items at your request and communicating with you in relation to those products and services
  • Communicating and interacting with you
  • Notifying you of changes to any services.
  • Internal record keeping
  • To fulfill our obligations for any contract entered into between you and us
  • To ensure our website is up to date and presented in a manner suitable for you and your computer
  • To provide you with information about products or services which we believe may be of interest to you

On the grounds of entering into a contract or fulfilling contractual obligations

We Process your Personal Data for the following purposes:

  • to identify you
  • to provide you a service or to send/offer you a product
  • to communicate either for sales or invoicing;

On the ground of legitimate interest

We Process your Personal Data for the following purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners)
  • to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided
  • to conduct questionnaires concerning client satisfaction

As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same as your purchasing history/browsing behaviour to be our legitimate interest.

Other uses

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further Processing
  • the further Processing would not harm your interests and there would be appropriate safeguard for Processing.

Cookies

Cookies are small files which almost all websites use to inform them about the pages you visit, your web browsing preferences, and to communicate data within a website. Our website uses cookies to keep track of your order and allow us to securely send your shopping cart data from our website to PayPal for you to be able to checkout. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
  • Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
  • Analytics cookies – these cookies are used to track the use and performance of our website and services

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data. We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks and will lock down our systems if such attacks are detected.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Disclosure of information

We will not sell, distribute, or lease your personal information to third parties unless:

  • Are required by law to do so
  • If all of our assets are acquired by a third party
  • To prevent fraud

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. You can access your information here. I you’d like to have your information corrected please contact us at support@xtant-audio.com.

 

Last Updated: 12-05-2018